NOW TV Customer Services | FAQs and how to get in touch with NOW TV

Matt Maynard • 11 Mar 2020 Guides

All your NOW TV queries answered. 

How do I cancel a NOW TV pass? 

You can cancel any one of your passes by heading to Passes & vouchers and selecting Cancel pass. Once you have chosen the pass you’d like to cancel you’ll get a confirmation message and a confirmation email within 3 hours of the cancellation. 

However, cancelling a pass you have already paid for will not make you eligible for a refund, but you will be able to keep watching whichever pass it is you have cancelled until the date your next payment was going to be due. 

How do I watch NOW TV? 

NOW TV can be watched via the app that can be downloaded on smart devices such as phones and tablets, along with smart sticks and smart televisions - it cannot be watched via a web browser. 

NOW TV can be downloaded on the NOW TV Smart Stick or Smart Box, along with others such as the ROKU Streaming Stick. Smart sticks such as these are popularly purchased from places such as Argos, Amazon or Tesco.

You can create an account at NOWTV.com and purchase whichever Pass you’d like to start watching. Use this account to log in to the app on the device you wish to watch NOW TV on and you’re good to go. 

Can I watch NOW TV with Amazon Prime, Netflix or Apple TV?

NOW TV is a standalone application completely separate from the likes of Amazon Prime, Netflix and Apple TV. 

However, it is possible to download all your favourite apps in once place for ease-of-access. For example, with the ROKU Stick, you can download NOW TV, Amazon Prime, Apple TV and Netflix and effortlessly flick between the three depending on whichever show you’d like to watch. 

The NOW TV Smart Stick or Smart Box will allow you to download NOW TV and Netflix, but you will be unable to download Amazon Prime and Apple TV on any NOW TV device. You can see exactly what applications you’ll be able to install on a NOW TV device on their website. 

Your smart TV should have no restrictions on what applications it can download, but it’s best to be safe and check. 

Does NOW TV show Sky Atlantic programmes?

With the NOW TV Entertainment Pass, all Sky Entertainment channels are available, including the likes of Sky Atlantic and all the massively popular television shows that go with it, either live or on demand. 

What other channels are available on NOW TV?  

The other channels available with the NOW TV Entertainment Pass are as follows:

• Sky One
• Sky Witness
• GOLD
• Comedy Central
• Sky Comedy 
• SYFY
• Sky Crime
• Sky Arts
• FOX
• Discovery
• MTV 
• Challenge 
• Pick
• National Geographic Wild
• Vice

Along with all the on demand movies available with the NOW TV Sky Cinema Pass, you can watch the film channels live, which include: 

• Sky Cinema Premiere
• Sky Cinema Hits
• Sky Cinema Greats
• Sky Cinema Disney
• Sky Cinema Family 
• Sky Cinema Action
• Sky Cinema Comedy 
• Sky Cinema Thriller
• Sky Cinema Drama
• Sky Cinema Monsters
• Sky Cinema Superheroes

How much does each NOW TV Pass cost? 

NOW TV operates on a pass system, where each Pass provides access to different content. The NOW TV passes and what they offer are as follows: 

• NOW TV Entertainment Pass - £8.99 a month 
• NOW TV Sky Cinema Pass - £11.99 a month
• NOW TV Sky Sports Pass - £9.99 a day, £14.99 a week or £33.99 a month
• NOW TV Kids Pass - £3.99 a month
• NOW TV Hayu Pass - £3.99 a month
• NOW TV Boost - £3 a month

(Boost allows you to stream on three devices instead of two, full 1080p HD viewing and a better audio experience) 

How do I join NOW TV without Sky?

You do not need to be associated with Sky TV in any way whatsoever to get NOW TV. You can create an account at any time at NOWTV.com and you can choose whichever passes you’d like to build up your account.

Each pass (except the Sky Sports Pass) has a 7-day free trial so you can test out all the content before you commit to buying anything. It will auto-renew after the seven days and charge your card however, so be sure to cancel it if you don’t want to continue using NOW TV. 

How many devices can be used with NOW TV? 

The NOW TV app can be added with an account to six devices. After that, you will no longer be able to watch your NOW TV account on any other device unless you delete a device from your account. After you have deleted a device once you have reached maximum capacity, you will then be able to add a new device to your account. 

In terms of simultaneously streaming on different devices using the same account at the same time, you will only be able to do so with two. However, as mentioned above, you can purchase NOW TV Boost for £3 extra a month which will allow you to watch on three devices at the same time. 

Does NOW TV show F1? 

With the Sky Sports Pass with NOW TV, you’ll have instant access to all 11 Sky Sports channels, including the Sky Sports F1 channel. 

However, if you’re only interested in the Formula 1, you can buy an F1 Season Ticket for just £198 for 9 months, which will allow you to watch all 22 races live for just £9 a weekend! 

How do I contact NOW TV customer service? 

You can contact NOW TV via their help centre. NOW TV offers a fully online customer service experience and therefore does not make a phone number available for customers of NOW TV to ring. 

We hope any questions you had to ask have been answered under the previous FAQs above. If not, and you have a fault or a particular query you want to personally take up with NOW TV, they offer NOW TV Community, which includes 1000+ answers to common issues. They also have an online live chat service available.