Virgin TV 360: Our Guide

James Pickard • 12 May 2022 Guides

Virgin TV 360 has the whole family in mind. 

Virgin TV 360 is the name of the Virgin box that comes as standard with any Virgin TV package, replacing the Virgin V6 and TiVo boxes that came before it. In this guide we’ll be looking at what the new box has to offer and whether or not it’d be worth your time and money switching to Virgin TV 360. 

While not a million miles away from the previous V6 box, the Virgin TV 360 has some new features to offer its customers, but it also means practically all of the technical elements are the same such as:

• 1TB recording space
• 3.5mm headphone jack
• 1 Ethernet port
• Optical audio outlet
• 1 HDMI 2.0 output

It does seem like the step up from the previous boxes isn’t as great an improvement as customers were hoping for, but let’s dive into some of the positives Virgin 360 TV could bring you.

What does the Virgin 360 Box have to offer? 

Profiles

As you’ll find in streaming subscription services such as Netflix and Disney Plus, Virgin TV 360 gives you the option to create individual profiles to keep viewing preferences separate within your household. Every profile has the ability to create its own watchlist composed of selected content, and will have tailored recommendations offered as a result of specific choices. 

You’ll be able to pause your content and come back to where you left off on each profile, which as a feature is expected and not much of an added extra.

Remote control & voice search

Voice search and control functionality is available with the Virgin 360 remote, allowing you to search for your desired television programme or film with just your voice, along with being able to pause, fast forward or rewind your selected content without pushing a button. 

Multi-room streaming

With Virgin Multiroom you’ll be able to extend your Virgin TV experience into other rooms in your home, giving the whole family the freedom to watch their own programmes without the need for compromise. 

Multiroom comes with two additional Virgin 360 mini boxes to place in other rooms, and is an option you can select when looking to take out a new Virgin deal. 

4K UHD ready!

The Virgin TV 360 box comes 4K UHD ready, provided you have the other means necessary to stream in 4K resolution, such as the bandwidth and 4K-ready television. 

The Virgin Mini Boxes all come 4K ready too, so you won’t just be able to watch your favourite content in 4K resolution on the main Virgin TV 360 box, but on your Virgin Mini Boxes dotted around in other rooms of your house. 

What package is Virgin 360 TV available with? 

Virgin 360 TV comes with any Virgin package that has Virgin TV included in it - so if you’ve opted for a broadband and TV deal, you’ll also get the Virgin TV 360 Box and all the extras that come with it as it is the default box Virgin sends to customers.

Can I install Virgin 360 TV myself?

When you select which Virgin package you want to subscribe to, during checkout you’ll be given the option to either install your new Virgin kit yourself, or pay a one-off £30 fee to have a Virgin engineer do it all for you. 

Virgin Quickstart allows you to set up your own Virgin services without having to wait in for an engineer during a specified time slot. Everything you need will be sent to you, including all the necessary wires to make all the right connections, an instruction manual and a video link to an online tutorial should you get stuck. 

The only time you won’t be able to install Virgin yourself is if your home has never had Virgin before. In this case, an engineer will need to come out and drill a hole in your wall and connect everything up with the Virgin network cable. The same engineer will also kindly connect all your kit for you, whether it be the Virgin 360 TV or the Virgin broadband hub router. 

I’m an existing Virgin customer, can I upgrade to Virgin 360 TV? 

Upgrading to Virgin 360 TV is as simple as it gets and you might not even need a new box! If you are the owner of a V6 box all you’ll need to upgrade to your new Virgin viewing experience is the 360 TV remote control. You’ll be sent step-by-step instructions on how to upgrade your existing V6 box to Virgin’s latest 360 TV experience. 

If you have a box that’s older than the V6 you’ll be sent a new one to replace it. All you have to do is choose when you’d like the new kit to be delivered, which will be sent to you along with some instructions and you’ll be up and ready in no time. 

To call Virgin Media about upgrading to Virgin 360 TV, phone 0800 064 3850.

How do all the Virgin boxes compare?

Let’s take a look at a comparison between the Virgin 360 TV box, V6 and TiVo box that features on Virgin’s own website.